| TVA incluse | |
|---|---|
| Base Price: | €127.172,87 |
| Total: | €127.172,87 |
Enterprise Tech Support ensures that your organization is equipped with the necessary expertise,as provided by Samsung mobility engineers. Their experts are ready to conduct proactive assessment,provide reliable support,handle escalations of various sorts/degrees,as well as tailor solutions to fulfill your organization's unique needs.
| General | |
|---|---|
| Full Contract Period | 2 years |
| Response Time | 48 business hours |
| Service Availability | 24 hours a day / 7 days a week |
| Localisation | English |
| Details | |
| Service &Support | Remote consulting - 2 years - response time:1 h - availability:24 hours a day / Monday-Sunday - severity level 1 Remote consulting - 2 years - response time:4 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 Remote consulting - 2 years - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 Remote consulting - 2 years - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 Remote consulting - 2 years - availability:24 hours a day / Monday-Sunday - english language only Training - 1 incident - on-site - repair time:1 day - english language only Technical support - 1 incident - on-site - repair time:3 days - english language only |
