| TVA incluse | |
|---|---|
| Base Price: | €66.933,10 |
| Total: | €66.933,10 |
Enterprise Tech Support ensures that your organization is equipped with the necessary expertise,as provided by Samsung mobility engineers. Their experts are ready to conduct proactive assessment,provide reliable support,handle escalations of various sorts/degrees,as well as tailor solutions to fulfill your organization's unique needs.
| General | |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service &Support | Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - per customer / severity 1 Technical support - phone consulting - 1 year - response time:4 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 2 Technical support - phone consulting - 1 year - response time:24 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 3 Technical support - phone consulting - 1 year - response time:48 business hours - availability:10 hours a day / Monday-Friday - per customer / severity 4 Technical support - e-mail consulting - 1 year Technical support - web knowledge base access - 1 year Technical support - online training - 1 year Training - 1 year - on-site - 1 day Technical support - maintenance - 1 year - on-site - 1 day Technical support - 1 year - on-site - 1 visit of up to 3 days Technical support - report - 1 year - 1 incident per quarter |
