Introduction

HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support via a dedicated phone line, remote diagnostic services and hardware replacement during the extended coverage period.

Features

Number of years

3 year(s)

Phone support

Y

Compatibility

HP MFP

HP segment

Business, Enterprise

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Exchange shipped within 4-7 business days

Service method

Standard unit exchange

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Customer ships defective, courier ships replacement