Introduction

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

Features

HP segment

Business

Supplier features

Support type

Onsite repair

Place of service

Onsite

Warranty coverage

Post warranty

Coverage details

Standard workdays - 9 hours

Duration

1 year

Response time

Next business day response

Service method

Onsite repair

Additional support option

Defective media retention

Care Pack type

Electronic

Coverage period

12 month(s)

Warranty type

P