Introduction

HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.^[1]

Features

License quantity

250 license(s)

Number of years

3 year(s)

HP segment

Business

Supplier features

Support type

Priority support

Place of service

Remote

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next available agent

Service method

Phone

Additional information

Covers 250+ seats

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S