Introduction

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.

- Remote problem diagnosis and support.
- Onsite hardware support.
- Replacement parts and materials included.
- Serivce-level options with different coverage windows.

Features

Number of years

5 year(s)

Type

On-site

Next Business Day (NBD)

Y

On-site support

Y

HP segment

Business

Supplier features

Support type

Onsite repair

Place of service

Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Next business day response

Service method

Onsite repair

Additional information

Excludes external monitor

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S