Introduction

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.^[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Supplier features

Place of service

Remote and Onsite

Response time

Next business day response

Service method

Onsite and Predictive Support

Additional support option

PC Solution; Active Care

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Power

Surge protection

Standard workdays - 9 hours

Surge protection voltage

3 years

Surge protection

Active Care

Surge protection voltage

In warranty