Introduction

Depend on quality remote troubleshooting for most PC issues when you need additional support,  but budgets are tight, with HP Essential Support. Devices needing repair can be picked up or shipped to an HP expert facility for remediation.^[1]

Supplier features

Support type

Offsite repair

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

4 years

Response time

Next business day response

Service method

Depot repair

Care Pack type

Electronic

Warranty type

S

Logistics options

Courier pick up and return