Introduction

Get back to work quickly with HP Premium Support, which resolves most issues remotely during standard business hours. If a physical repair is needed, an HP expert is dispatched to the employee’s location, with expedited resolution.^[1]

Supplier features

Support type

Onsite repair

Place of service

Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

4 years

Response time

Next business day response

Service method

Onsite repair

Additional support option

Defective media retention; Travel coverage

Care Pack type

Electronic

Warranty type

S