Introduction

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day^[1] Onsite Solution Support with Defective Media Retention. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it—so you can get back to work. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Features

Number of years

3 year(s)

Type

On-site

Service type

Next Business Day

Service time (hours x days)

9x5

Repairs performed onsite

Yes

Parts replacement

Yes

Supplier features

Support type

Onsite repair

Place of service

Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Onsite repair

Additional support option

Defective media retention; PC Solution

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S