Introduction

HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

- Remote problem diagnosis and telephone support
- Offsite support and materials
- Return shipment
- Shipment to the HP designated repair center
- Flexible shipment options.
- Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments.
- High-quality support.
- Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements.

Features

Number of years

3 year(s)

Type

Pick-up&return

Compatibility

HP Compaq nc6220 HP Compaq 6510b HP Compaq 6710b HP Compaq nx7400 HP EliteBook 2530p HP EliteBook 2540p HP EliteBook 2560p HP EliteBook 8440p HP EliteBook 8460p HP EliteBook 8470p HP EliteBook 8540w HP EliteBook 8570p HP ProBook 5220m HP ProBook 6440b HP ProBook 6475b HP ProBook 6540b HP ProBook 6570b

HP segment

Business

Supplier features

Coverage period

36 month(s)