Introduction

HP Care Pack extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support via a dedicated phone line, remote diagnostic services and hardware replacement during the extended coverage period.

Features

Number of years

3 year(s)

Next Business Day (NBD)

Y

HP segment

Business, Enterprise

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Advanced unit exchange

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Courier shipment and defective return