Introduction

Parts and Remote Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day^[1] to your specified location – before you even return the defective parts to HP.

Supplier features

Support type

Exchange

Place of service

Channel

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Part exchange

Care Pack type

Electronic

Coverage period

36 month(s)

Warranty type

S

Logistics options

Parts shipped next business day