Introduction

Increase the efficiency and coverage of your administrative staff, managers, and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are:
- Highly secure
- Reliable
- Easy to use

With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.

High-Quality User Experience
To enhance the user experience, this phone has four context-sensitive soft keys and a white-backlit display that:

- Measures 3.5 inches (89 millimeters)
- Has high-resolution graphics and grayscale
- Is 396 x 162 pixels

Other features and capabilities that contribute to a superior user experience include:

- Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button
- Full wideband audio (G.722) performance across the handset, headset, and speakerphone for superior clarity
- Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsets

Easy Administration
The 7861 phone is easy to deploy and manage, with features such as:

- Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint
- Greater choice and flexibility with a replaceable bezel option
- Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs
- Wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited
- Customizable paper label insert that can be locally printed for the programmable line and feature keys

Design

Product type

IP Phone

Handset type

Wired handset

Product colour

Black, Silver

Case material

Polycarbonate

Wall mountable

Y

Mounting

Desk/Wall

Phone features

Lines quantity

16 lines

Answering machine

Y

Call waiting

Y

Speed dialling

Y

Call hold

Y

Call forwarding

Y

Conference call

Y

Caller ID

Y

Management features

Integrated voicemail

Y

Volume control

Digital

Display

Display

LCD

Display diagonal

8.89 cm (3.5")

Display resolution

396 x 162 pixels

Touchscreen

N

Audio

Speakerphone

Y

Voice codecs

G.711a,G.722,G.729A,G.729B,iLBC

Network

Ethernet LAN

Y

Wi-Fi

N

Bluetooth

N

Supported network protocols

IEEE 802.3, IEEE 802.3u, IEEE 802.3af

Quality of Service (QoS) support

Y

Security algorithms

802.1x RADIUS

Ports & interfaces

Ethernet LAN (RJ-45) ports

2

Certificates

Safety

UL 60950, CAN/CSA - C22.2, EN 60950, IEC 60950, AS/NZS 60950, GB4943

Power

Power over Ethernet (PoE)

Y

Operational conditions

Operating temperature (T-T)

0 - 40 °C

Operating relative humidity (H-H)

10 - 90%

Storage relative humidity (H-H)

10 - 95%

Storage temperature (T-T)

-10 - 60 °C

Weight & dimensions

Width

207 mm

Depth

265 mm

Height

28 mm

Weight

1.05 kg