Introduction

Samsung Enterprise Tech Support provides the customer with the expertise of Samsung mobility engineers. Samsung's experts are ready to provide reliable support and escalation routes,as well as tailored solutions in order to address the customer's specific needs. Downtime and inefficiency equal loss in productivity. That's why Enterprise Technical Support offers direct access to a team of enterprise mobility experts. Samsung Enterprise Tech Support will help the organization's IT team maximize the returns from their mobility investment. Whether it is troubleshooting,preparing for the next OS release or exploring new and innovative ways to use Samsung phones,tablets or wearables,Samsung is here to support the customer.

Features

• Unparalleled Samsung support : Samsung provides you with a unique level of support on Samsung mobile devices,due to the fact that it develops hardware,operating systems,and enhanced mobile security solutions.
• Single point of contact : Samsung provides you with direct access to an experienced team of mobility experts who will act as your single point of accountability while providing advanced troubleshooting.

Specifications

General
Service Included	Web support
Full Contract Period	1 year
Service Availability	10 hours a day / 5 days a week
Localisation	English / EMEA
Details
Service &Support	Remote consulting - web support - 1 year - response time:2 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 1 Remote consulting - web support - 1 year - response time:24 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 Remote consulting - web support - 1 year - response time:48 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 Remote consulting - web support - 1 year - response time:72 business hours - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 Remote consulting - web support - 1 year - availability:10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - english language only